SANTOSO, A. Determinants of satisfaction based on library service quality. IJAL (Indonesian Journal of Academic Librarianship), [S. l.], v. 3, n. 3, p. 11–19, 2020. Disponível em: http://journals.apptisjatim.org/index.php/ijal/article/view/78. Acesso em: 5 nov. 2025.