Reference service: Bagaimana implementasinya Di UPT Perpustakaan Universitas Negeri Malang?

Achmad Qorni Novianto; Nining Nugrahini

Authors

Achmad Qorni Novianto Universitas Negeri Malang
Nining Nugrahini Universitas Negeri Malang

Keywords:

library, reference service, Universitas Negeri Malang library

Abstract

Technological developments and changes in the characteristics of users make reference services in libraries experience a series of developments. Librarians are not only required to master the various reference collections available in the library but also must understand various types of other information sources that contain credible information. By utilizing existing technology, virtual reference services can improve the accessibility of users so that they do not need to come to the library physically. The types of reference services implemented at UPT UM Libraries include (1) guidance on using reference collections. (2) direct information retrieval guidance, and (3) virtual reference services.

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